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The following is a direct quote from the U.S. Lie-Nielsen website. It is important because it affects Lie-Nielsen Toolworks Australia

"Tool Availability & COVID-19

Happy New Year from LNTW!

Thank you for your support! As a result of the pandemic, we have had to make a number of adjustments to business as usual last year. Please bear with us as we move into 2021...

Recently, COVID cases have increased dramatically in Maine.  This situation may interfere with our work. As we rebuild our stock after the Holiday season, we have made some changes to the tools we are prioritizing so that we can better respond to your needs. Here are some things to keep in mind:

  • We make every effort to keep Core Tools in stock.

  • If a Core Tool is out of stock, you will receive a backorder email with an estimated shipping date. We will try our best to meet those estimates.

  • We will build Core 2 Tools when we can, but we cannot take backorders for them.

  • Other tools will be made from time to time and will be available on the toolbox- limited run stock lines for as long as they are in stock.

  • Tools that we used to make and are not listed on the website are discontinued for the foreseeable future. Please do not inquire about future delivery dates. We don't know.

  • Our customer service team is short-staffed.  We are responding to an unprecedented increase in phone calls and emails. Please be patient with us!

  • Please note also that UPS and USPS shipping are both experiencing delays and uncertain delivery times.

The health and safety of our staff is our highest priority. Building the best quality tools we can is next.

We look forward to hearing from you and wish you the very best for 2021!


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